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CANCELLATION POLICY​

Cancellation of an order is possible provided the change happens within 24 hours of placing the order. Cancellation is not possible if the order is already shipped. 

You can cancel the order by sending a mail to vastramforus@gmail.com and provide the following details:​

  1.         Order Number

  2.         Your Name

  3.         Your email ID and mobile number

  4.         Reason to cancel​

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REFUND POLICY

Refund will be approved only after proper verification and validation. Once the refund is approved, the refund will be routed back through the payment mode used at the time of placing the order. Kindly note that the payment will be refunded within 7-10 working days from the time it has been approved by our team.

SHIPPING POLICY​

We take utmost care to make sure that the product reaches you safely and in good condition. ​

Once the order is placed, you will be notified about the status of the order through an email. In case you do not receive an email please get in touch with us at vatramforus@gmail.com . Team Vastram will update you once the order is shipped and will share the tracking number and courier service details with you. You can track the order on the shipping service provider's tracking site.​

We provide free shipping all over India. The products are usually shipped within 2-3 working days and is delivered within 7-10 working days of placing the order. Vastram will not be responsible for any delay in delivery or damage caused during shipping or transportation.​

RETURN POLICY

Vastram deals exclusively in handmade sarees. Our products are either handmade or produced with very little help from machinery. 

At Vastram, we take care to deliver the products as displayed on our website www.vastramforus.com. Hence we request you to consider the minor differences before raising a request for return.

Return request can be raised if a wrong product was delivered or if there is a manufacturing defect. No other reason will be encouraged for returns. Kindly mail us with the reason for return and required images at vastramforus@gmail.com within 24 hours of receiving the order. We will get in touch with you as soon as we can to solve the issue.

Kindly note that the product has to be returned with tags, original packaging and in unused condition. Once the product is returned, our team will inspect the product. If the issue seems genuine, we will replace it with the right product, or a refund will be initiated.

No request for returns will be accepted after the time period mentioned in the Returns Policy.

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PRIVACY POLICY â€‹

We may collect the following information: name, contact information including email address and phone number, demographic information such as postcode, preferences and interests, and other information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: internal record keeping, to use the information to improve our products and services, to send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, and to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.​

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TERMS AND CONDITIONS

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the company’s relationship with you in relation to this website.

The term ‘VASTRAM’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is in Mumbai, Maharashtra. The term ‘you’ refers to the user or viewer of our website.

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Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

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By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 

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Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

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We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

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Your submission of personal information through the store is governed by our Privacy Policy. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

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We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

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You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

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If there are any questions regarding this privacy policy, you may contact us at vastramforus@gmail.com

Business Name - Vinu Valoth
Address - Raheja Vistas, Raheja Vihar, Mumbai - 400072. India

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